Refund Policy
Last updated: August 2025
We want you to be completely satisfied with Tasktual. If you're not happy with your purchase, we offer flexible refund options.
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial purchase for all premium subscriptions. No questions asked.
What's Covered
- First-time premium subscription purchases
- Monthly and annual subscription plans
- All feature upgrades and add-ons
Refund Eligibility
Eligible for Full Refund
- Requests made within 30 days of purchase
- First-time subscribers
- Technical issues preventing service use
- Billing errors or unauthorized charges
Partial Refund Considerations
- Requests made 30-60 days after purchase (evaluated case-by-case)
- Service disruptions affecting usage
- Feature changes that significantly impact your workflow
Not Eligible for Refund
- Requests made more than 60 days after purchase
- Repeated refund requests from the same user
- Violations of our Terms of Service
- Free trial accounts (no payment made)
How to Request a Refund
Step 1: Contact Support
Email us at support@tasktual.com with:
- Your account email address
- Purchase date and transaction ID
- Reason for refund request
- Any relevant details about your experience
Step 2: Review Process
We'll review your request within 2 business days and may ask for additional information.
Step 3: Refund Processing
Approved refunds are processed within 5-7 business days back to your original payment method.
Refund Processing
Processing Time
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-10 business days
Refund Method
Refunds are issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.
Subscription Cancellations
You can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.
Immediate Cancellation with Refund
If you cancel within the first 30 days and request a refund, your access will be revoked immediately upon refund processing.
End-of-Period Cancellation
If you cancel without requesting a refund, you'll retain access until the end of your paid period.
Special Circumstances
Technical Issues
If technical problems prevent you from using our service, we'll work to resolve the issue quickly. If we cannot resolve it, we'll provide a full refund regardless of the time elapsed.
Billing Errors
Accidental double charges or pricing errors will be refunded immediately upon verification.
Feature Changes
If we significantly modify or remove features you depend on, we'll offer alternatives or provide refunds for affected users.
Enterprise and Team Plans
Custom refund terms may apply to enterprise and team subscriptions. Please contact our sales team for specific details about your plan.
Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request a review from our customer success team
- Escalate to management for a final decision
- File a dispute with your payment provider as a last resort
Contact for Refunds
For all refund requests and billing questions:
Email: support@tasktual.com
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24 hours during business days
We appreciate your business and want to ensure you have a positive experience with Tasktual. Don't hesitate to reach out if you have any questions about our refund policy.